It’s Just Not Fair, Ron!

Management Article February 2007 – It’s Just Not Fair, Ron! I understand the implications of environmental issues, but it sounds like some recyclers believe that their business is suffering as a result. Their position is that because government officials enforce environmental laws in a lax way many yards choose to operate illegally. These illegal operators…

How prepared are you?

Management Article December 2006 -How prepared are you? Part 1 of 2 This thoughtful, two-part article was written by Tammy Sturgeon. Recently I lost my mother to a lung disease that we had never heard of. She passed 2 ½ weeks after her diagnosis.  Before her diagnosis, she was a vibrant, healthy 68 year-old woman. …

Involve Your Customers

Management Article-November 2006 Involve Your Customers You want positive sales signs or signals in your customer area. You want the customer to feel he’s going to get fair treatment every time he comes in. As a manager, you should be asking yourself how to serve your customer better the next time he stops. That’s giving…

Embrace the Passion

Management Article – October 2006 – Embrace the Passion You should know by now whether the achievement of significant success is a true desire in your heart.  Do you want it badly enough to make the necessary sacrifices? I’ve shown you some of what it takes. I’ve shown you what I think has made the…

Empower Your People

Management Article September 2006 Empower Your People Do your customers really care whether or not your operation is efficient? Maybe they do; maybe they don’t. They really care more about the product they’ve bought from you, whether it’s a good product or not, or perhaps its price. They also care a great deal about how…